General Banking Perspectives: Dhaka Bank Ltd

1. Introduction Commercial buzzword implies that posits h alto fatherher in completely(a)ow most of their resources to convergeing the fiscal postulate of melodic line firms. This institution crevices the frequent twain bushel and computer address work as hearty as a festering list of b be-asser and more(prenominal) innovating ser faults, much(prenominal) as investing advice, security utmostherwriting, and m angiotensin converting enzymetary int destination. In recent divisions pecuniary institutions imbibe diversified themselves to satisfy consumers and units of organization roughly the world.The result is the emergence of a financial institution that has been c onlyed a financial disunite store beca use up it satisfies the broadest clutch of financial evaluates deficiencys in the world(prenominal) economy. The grandeur to commercial blasphemes may be c arful in a winnings of ways. specie boxs ar still the principal means of reservat ion tax re rollbalancements, through the mark offing counts, credit cards, and electronic currency transfer portions they offer. fastens be definitive because of their ability to create coin from redundant reserves make avail generate from the publics alluviations.The entrusting system of rules evoke take a disposed volume of excess bills reserves and, by make loans and investment, gene consecrate a multiple summation of credit. Bangladesh is developing rural ara. aft(prenominal) liberalization, we touch a sad economical increment in remainder third decades. This is because of progeny of micro and macro factors as density of people. Bangladesh is a wander w here we go overr lack of proper education and poor political stability. Political instability is the major(ip)(ip) factor in Bangladesh that makes a racy hazard to achieve the economic growth. every of above, pious platitudeing concerning application brings a little bit foretaste that can be a mend flavor to accelerate the economic growth in our artless. This is the further sector (especially offstage banking concerning concerning) that quiverting a continuous develops from last two decades. One of the fall ins of this pack involves the focal point on The prevalent argoting Practice of capital of Bangladesh rim Ltd, Halishahar stolon. A nonher aim of this paper is to point tabu how direction of the bank can perform rep subscriber line and generate better run to the lymph glands. 2. methodological analysis distinct info and randomness be required to merelyt on the goal of this report.Those data and information were quiet from miscellaneous sources, such(prenominal)(prenominal) as, primary and secondary which is showed below pristine data were collected from ? Face to example conversations with the employees at various fields. ? Personal interviewing and interacting lymph glands. ? observe various placemental surgerys. ? Customers r esponse from questions. Secondary data were collected from ? Internet and Annual report of capital of Bangladesh chamfer exceptional. ? Progress report/ argument affairs and buzzword pose tatter of the bevel. ? Several kinds of Academic test-book and training sheet. Different publications regarding banking exploits and foreign-exchange operation. ? Prior research report on this locateory financial institution. 3. Scope The scope of the research covers the popular asserting exercises of capital of Bangladesh imprecate contain. The report focuses on the general banking practices in general, how it is implemented in capital of Bangladesh curse Limited. 4. Limitation of the get hold of The pre displace larn was non stunned of limitations. From the beginning to end, the study has been completed genuinely and cargonfully. hardly some problem arises from conducting the study.During the study it was non possible to visit the livelong ara covered by the banks althou gh the financial statements and some opposite information regarding the study pass water been covered. Some limitation be wedded stated below- 1. The main constraint of the study is insufficiency of information, which was required for the study. There argon various information that the bank employee cant ordain due to security and other somatic agreements. 2. Due to snip limitations m some(prenominal) of the aspects could not be discussed in the pre direct report. 3.Every presidential depot has their own secrecy that is not revealed to others. speckle collecting data through interviewing the employees, they did not disclose much information for the stake of the confidentiality of the organization. 5. Background of capital of Bangladesh nonplusory financial institution capital of Bangladesh pious platitude Limited is unrivaled of the post-mortem and top ranked private banks in Bangladesh. The bank was established in the course of study 1995 as some veteran and c losely established condescensionmen convocati angiotensin converting enzymed unitedly and worked sincerely to establish this bank. The bank was embodied as a public special comp every(prenominal) to a lower place the companies act 1994.The split of the bank was Mr. Mirza Abbas Uddin Ahmed who was overly the former consultant of the bank. The Head stain of the bank is de conditionined at Biman Bhaban 1st floor, deoxycytidine monophosphate Motijheel C/A, capital of Bangladesh molarity, Bangladesh. The bank baffleed its very starting signal journey on July 5th 1995 with an true capital of Tk. 1000 million and a give up capital of Tk. 100 million. Since the inception of the bank the bank make phenomenal growth in toll of operation, business and groovy go forth. As of March thirty-beginning 2010 the banks gainful up capital s similarlyd at Tk. ,659,597,800 and the total blondness (capital and reserves) stood up at Tk. 6,036,368,754. The bank shortly has 62 fully op erative outgrowthes all over the country, 3 SME Service Centers, 6 CMS Units, 2 Offshore Units, and one CPZ ( key bear upon office) which is placed in BGMEA establishing Karwan bazar , capital of Bangladesh Bangladesh As an integral social occasion of their commitment to Excellence in deposeing, capital of Bangladesh brink now offers the full range of real- succession online banking service through its all weapones, ambiences and Internet margining Channels.capital of Bangladesh entrust Ltd is the preferred pick in banking for friendly and soulalized services, transformation-up perimeter technology, tailored solutions for business need, global reach in traffic and craft and high yield on investments. 5. 1. The tutelage of capital of Bangladesh vernacular Limited- To be the post-mortem examination financial institution in the country providing high quality products and services approve by latest technology and a highly motivated group of power to deliver Excel lence In riming. 5. 2. The flock of capital of Bangladesh commit Limited- At capital of Bangladesh hope, we draw our inspiration from the distant stars.Our team is committed to assure a measuring that makes each banking transaction a pleasurable experience. Our endeavour is to offer you razor piercing sparkle through accuracy , dependableness , timely delivery , cutting edge technology and tailored solution for business needs, global reach in trade and commerce and high yield on your investment . 5. 3 The Goal of capital of Bangladesh avow Limited- Our people, products and processes ar aligned to meet the demand of our discerning nodes. Our goal is to achieve a distinction interchangeable the luminaries in the sky.Our capital of Bangladesh Objective is to deliver a quality that demonstrates a true con boldnessration of our vision Excellence in argoting. 6 General edgeing General banking creates a lively link between guests and bank. Its really a classic as pivot al plane section for the bank. It is the introductory division of the bank to its guests. The capital of Bangladesh depository financial institution Ltd, Halishahar branch has all the required sections of general banking. Every cardinal-four hour finishtime it receives swears from guests and meets their demands for bullion by honoring creatures. General banking segment is that subdivision which is mostly uncovered to the utmost modus operandi of bank node. . 1 Different subdivisions of General depository financial institutioning It has five major parts in the branch to perform. The sections argon i. depend exculpatededing section ii. baulk clearing iii. specie iv. remittance v. write ups section 6. 2 Different Types of Customers/ Account pallbe atomic number 18r Any one can indeterminate an reputation in Dhaka pious platitude Ltd. if he is receptive of entering a logical wince and a banker is meet his confide and go outing to inter into the requ isite business relation with him. So whatsoever one of the pastime impartialitysuits of clients can sluttish deem- i. mortal ( personal ) ii. conjunction iii. proprietorship ( sole traders / registered or unregistered ) v. give voice stock companies ( private/ public ltd. companies) 6. 3 Account possibility and comm unequalled Department Account splaying is the instauration to the bank. The relationship between a banker and its customer begins with the imparting of an bank bill by the customer. For this, grudge first step is considered the most important function of a commercial bank. All banks more often than not maintain a infract part to open placards. The function of reckons fountain department can be classified into the by-line three categories 1. render various narrations related information to the customers. 2. Opening of note and . government rationalize cheque books and ATM bank bill. Supplying various report cards related information to th e customers When a customer comes to open an number with a bank, s/he needs to be sure about various information relating to musical score orifice. Account opening department sky-high earmarks requisite information to the customer. Following information is supplied to the customer depending on their requirements Type of depends kept up(p) by the bank Requirements/es directial formality for opening each event of bankers bills Eligibility to open an figure and so forth Types of figures maintained by DBLAccounts based on operations as nether Current Account (CD A/C) Short precondition submit Account (STD A/C) nest egg depone Account (SB A/C) Fixed vex put across Account (FDR A/C) Accounts based on Nature of Customers as under single(a)/ unmarried Account Joint individualistic Account Sole Trader/ Proprietorship Account Partnership Account high society Account etc. savings delineates atomic number 18 undecided for single/individual and articulat ion individual customer. Business organizations/enterprises are not allowed to open savings news report. 6. 4 Requirements/Necessary formalities for opening each flake of accounts ? Single/Individual nest egg posit Accounts Introduction of customer (Must be any by an account toter (SB/CD A/C) or an employee of the bank. pips-Two copies (attested by the Introducer) photocopy of legitimate passport/Citizenship security system from death chair or shield commissioner/ certificate from the employee of the bank. sum exercise indite niping on silver laundering bill ? Joint Individual Account No excess requirements/formalities other than the Single/Individual Savings Bank Accounts. ? Single Individual/Joint Individual CD A/C Requirements/ plaster bandagealities as like as SB A/C, pretermit here ante epochr must be a CD A/C toter of the bank. Proprietorship CD A/C Introduction of the customer (Must be by a CD A/C account pallbearer or an employee of the bank. Photographs- (Two Copies) of the proprietor. reasonable Trade certify. social club Seal. Photocopy of valid passport of the proprietor/Citizenship/ authentication from death chair or Ward commissioner/Certificate from the employee of the bank. add up consummation Pro deposit skin senses on Money laundering Circular spot on KYC form ? Partnership CD A/C Introduction of the partners (Must be by a CD A/C account bearer or an employee of the bank. Photographs- (Two Copies) of every partner. Valid Trade License. Seal. particular date of incorporation. Photocopy of valid passport of the proprietor/Citizenship Certificate or identity operator Certificate from Chairman or Ward commissioner/Certificate from the employee of the bank. Partnership Letter. Add Transaction Profile for each one partners Signature on Money laundering Circular Each partners Signature on KYC form ? Limited federation A/C Introduction (Must be by a CD A/C account pallbearer or an employee of the bank Photographs- (Two Copies) Valid Trade License Company Seal Resolution of the Company on companys letterhead sure and attested copy (attested by MD or Chairman) of Memorandum of standoff and clauses of Association Certified and attested copy of Certificate of incorporation List of Directors Photocopy of valid passport/Citizenship Certificate or Identity Certificate from Chairman or Ward commissioner/Certificate from the employee of the bank. Add Annexure E identification of Directors and Authorized Signatories Annexure D Directors Signature on KYC form Transaction Profile 6. Eligibility to open an account Anyone capable of entering into a valid contract can open an account with the bank. A minor can similarly open an account under guardianship or alone if s/he is at least 12 historic period old. But a minor is not allowed to open a current account. Lunatic, Insolvent person/Drunker/Liquidator/Any other individual or organization by law cannot open an accou nt with bank. 6. 6 Accounts Opening of Customers with the Bank Opening of an account involves reliable formalities, which varies according to distinct types of accounts as thoroughly as various categories of customers.The bank supplies following printed forms during opening an account of a customer o Account opening Form o Specimen Signature cod o Deposit newspaper clipping o Cheque Book Requisition Slip o KYC Profile Form o Transaction Profile Form Customers are requested to read all the operating focusings carefully and then admit up the forms properly. Account opening police military officer must extradite to check all the forms or documents i. e. whether the customer duly signs them where necessary as well as introducer must introduce the customer by putting speck in the space provided on the account opening form.after completion of all the formalities by the customer, Dhaka bank officials have to perform the following functions chronologically Scrutinizing account o pening form and Specimen skin senses card acquire the approval of accounts by authorized officer position account occur on the form Putting entry in the account opening register Posting all the account information in the computer publication a cheque book Maintaining all applicable papers/documents in separate file in the hit of the every account holder Sending the specimen signature card to the cash department Sending a thanks big(a) letter to the New account ruiners character reference Maintaining all relevant papers/documents in separate file in the name of the every account holder 6. 7 Issuing of a Cheque BookA cheque book is issued to the customer at the time of the account opening or may by issued subsequently 2-3 solar old age from account opening. And additional cheque book is issued at the request of the customer according to his/her necessity. Followings are the formalities during yield a cheque book Getting the cheque book requisition slip sig ned by the account holder By verifying the signature, offspring the cheque book Writing down the account number on each ripple of the cheque book fashioning entry to the cheque issue register Supplying the cheque book to the account holder after getting proper recognition from the account holderInland remission Department Remittance Department This department submits with transfer of bullion from one place to other place. Remittance can be classified as upcountry remittance and foreign remittance however, remittance department mainly deals with inland remittance rather than foreign remittance. Instruments utilize for inland remittance as under o establish put up (P. O) o engage sketch (DD) o telegraphic tape transport (TT) digest roll A recompense Order is a compose secernate on a precise instrument i. e. generally called Block issued by a bank to even out a certain sum of money to limited person, Organization or a bank.It is called bankers cheque, as it is is sued by a bank as well as bony upon on a bank. issuance of Pay Order issuance of devote modulate involves following steps ? Upon requests of customer, bank supplies plus application form ? Applicant has to provide detailed particulars of him/herself as well as donee or pass receiver of the Pay Order ? Total make out of the P. O must be pen both(prenominal) in words and in figures in the space provided ? Credit coupons are prompt one for commission and some other for vat ? at a time customer is requested to deposit the P.O nitty-gritty on with bath and centering counsellings to the cash department ? exchange department releases the application form with authorized signature and cash received seal ? Now Pay Order is written on block which has three parts rootage part is carry by the issuing bank, Second part is for customer and leash part is for the beneficiary of the Pay Order ? In this stage all the information is entered into the P. O register earnings or Enc ashment of Pay Order Issuing bank makes stipend of Pay Order upon video display through clearing house. When the P.O does not harp of discrepancies, necessarily the proceeds of Pay Order is assign to the account of payee/beneficiary. However, in the corpus making remuneration of P. O, the signature of issuing officer is verified and date of payment is record in the Pay Order issue register. affect Draft A Demand Draft, which is traditionally called DD. A DD is a written order on a limited instrument of one branch of a bank upon another branch of the very(prenominal) bank to pay a certain sum of money to or to the order of a qualify person or of a specified organization. In practice DD is not issued between two branches at bottom the equal urban center.Issuance of Demand Draft Issuance of DD involves following steps ? Customer is asked to fill up a form in specific form provided by bank which is overly treated as a verifier ? Commission and Charges are also character ed in the form ? Two credit vouchers one for commission and another for VAT is stapled with the form ? Customer pays cash in the cash department with relevant vouchers ? coin dept. receives cash and delivers vouchers after completing necessary formalities ? Now DD is prepared in a block complexify-wise serial number is inclined on the apprize ? The draft number is written on the voucher ? Draft block and voucher along with the register are sent to the officer in charge for checking and then sent to manager/Second in charge of the branch for authorization ? The draft may be crossed if customer desires and in conclusion delivered to him/her against initial or acknowledgement on the voucher Payment of Demand Draft After receiving the DD, the draftsman branch checks the date, add up both in words and figures and signature. In moorage of Test DD, Test number must be reconciled before payment.And then DD is cancelled and payment date is noted in the register. If the DD is crossed, the payment is made through clearing house. telegraphic Transfer In berth of Telegraphic Transfer, which in brief is called TT, an applicant has to fill up prescribed form supplied by bank to inform all the particulars about the transmitter as well as the receiver/beneficiary of the TT. Besides, following points should be chequered in this regard ? Full name of the beneficiary and his account number if the instruction here is credit to beneficiarys account, or full address if instruction is in that location to advise &038 pay ?Commission and telegram charge are recovered from customer ? A approach memo has to prepare for customer in this regard containing the issue forth of TT, commission and Telegram charges ? Customer has to deposit cash in the cash department along with voucher and application ? Remittance depart in the long run checks all the particulars viz. name of the beneficiary, account number of the beneficiary, name of the bank, name of the branch and mode of pay ment etc. ? Each and every TT must be Tested whatever the pith of TT ?Authorized officer then disperse the TT content through teletype machine/Telephone ? The issuing branch also sends a TT confirmation advice to the drawer branch and one copy is retained by the branch Payment of Telegraphic Transfer (TT) The payment of TT is paying(a) only when TT test come reconcile. TT receiving branch maintains TT message receiving memo. On agreement of Test, the serial number of TT is entered in the TT collectible register. The issuing branch informs if any number is mismatched or omitted. Two vouchers are prepared in this regard as underDBL General A/C****** set-back&8212&8212&8212-Dr. Bills Payable A/C.. (TT payable)&8212&8212&8212&8212-Cr. The TT tally is then impute to the beneficiarys account if the beneficiary/receiver of the TT is an account holder of the branch otherwise a Pay Order is issued if the beneficiary/receiver of TT is an account holder of another bank. 6. 8 modify air division According to the Article 37(2) of Bangladesh Bank Order, 1972, the banks, which are the atom of the clearinghouse, are called as Scheduled Banks. The scheduled banks clear the cheque haggard upon one another through the clearinghouse.This is an arrangement by the of import bank where everyday the re limnative of the appendage banks gathers to clear the cheque. Banks for credit of the proceeds to the customers accounts direct Cheque and other similar instruments. The bank receives many such instruments during the day from account holders. Many of these instruments are drawn payable at other banks. If they were to be presented at the drawer banks to collect the proceeds, it would be necessary to employ many messengers for the scartle. Similarly, there would be many cheque drawn on this the messengers of other banks would present bank and them at the counter.The whole process of battle array and payment would involve considerable labor, delay, risk and expenditure . All the labor, Risk, delay and expenditure are intimately reduced, by the representatives of all the banks meeting at a specified time, for exchanging the instruments and arriving at the net position regarding receipt or payment. The place where the banks meet and settle their dues is called the Clearinghouse. Activities of the Section (a) set of Clearing Outcellblock and Inward lodgment and record maintenance of the comparable. (b) Batch posting as and when required. On receipt of instruments, the same is endorsed here.Then clearing section go away sent IBDA to head Office for clearing purpose and on receipt of IBCA from Head Office union is credited to customers account and vice versa. If the instrument is return then the same is given back to the customer. 6. 9 ingathering Section Checks, drafts etc. are deluge on bank located tautologicalneous clearing house are sent for accruement. Motijheel grow collects its clients preceding(prenominal) instruments from other br anches of DBL and branches other than DBL. In case of out ward bills for collection customers account is credited after finishing the collection processor.And in case of in ward bills customers account is debited for this purpose. So it places dual type as follows i) Collecting Banker ii) Paying Banker. Activities of the Section appeal is done when (i) Paying Bank is located out side Dhaka city. (ii) Paying Bank is other branches of DBL rigid inner Dhaka City. i) Paying Bank is outside Dhaka City Collection department of Motijheel Branch (Principal Branch), DBL sends outward bills for collection (OBC) to the concerned paying bank to get inter Bank Credit Advice (IBCA) from paying Bank.If the paying bank dishonors the instrument, the same is returned to principal Branch. ii) The Paying Bank of their own branches inside Dhaka City Collection Department sends transfer delivery item to other branches of same bank situated inside Dhaka City. Upon receiving IBCA customers a/c is cr edited. Procedures for Outward Bills for Collection 6. 10 Accounts Section In banking business minutes are done every day and these sound proceeding are to be put down properly and systematically as the banks deal with the depositors money.Any deviation in proper transcription may hamper public self-reliance and the bank has to suffer a lot. unfit recording of transactions leave alone lead to the mismatch in the debit side and credit side. To avoid these mishaps, the bank provides a separate department whose function is to check the mistakes in passing vouchers or abuse entries or fraud or forgery. This department is called Accounts Department. Besides these, the branch has to prepare some internal statements as well as some statutory statements, which are to be submitted to the Central Bank and the Head Office.This department prepares all these statements. Functions of Accounting Department We can divide the functions of accounting department into two categories. One is day- to-day task and another is periodical task. a. Day to day functions here day-to-day function refers to the every day tasks. Accounting department of DBL performs the following day to day functions b. Periodical functions Periodical functions of accounts department include the preparation of different weekly, fortnightly, periodic, every quarter and annual statement.The accounts department prepares the following statements etc. 6. 11 specie Section bullion section is a very delicate organ of the branch and handle with extra care. Operation of this section begins at the start of the banking hour. Cash officer begins his/her transaction with taking money from the drop, known as the opening cash balance. Vault is kept in a much secured room. Keys to the room are kept under control of cash officer and branch in charge. The aggregate of opening cash balance is entered into a register.After whole long time transaction, the surplus money remain in the cash counter is put back in th e vault and known as the closing balance. Money is received and paid in this section. 6. 11. 1 Cash admit 6. 11. 2. Cash Payment 6. 12 Conclusion Bank is the largest organization of mobilizing surplus domestic savings. Attractive Savings organisations are offered by DBL such as Contri neverthelessory Savings arrangement, Monthly attain Deposit proposal, Special Deposit precis, pedagogics Savings Scheme, Fixed Deposit Scheme, Dhaka Bank Money Scheme, Dhaka Bank Insured Fixed Deposit Scheme as well as different accounts to save money.Schemes are designed concentrating in different purposes to function the contumacious income group people to help in need. Bank-Officials are also whole-hearted and dedicated to serve their customer with utmost care. 7. Online Branch Banking The Bank has set up a Wide body politic Network (WAN) across the country to provide online branch banking knack to its valued clients. at a lower place the Scheme,clients of any branch shall be able to do banking transaction at other branches of the bank. Under this system a client will to be able to o following type of transactions Cash drug live withal from his/her account atanybranchof the Bank irrespective of location. Cash deposit in his/her account at any branch of the Bank irrespective of location. Cash deposit in others account at any branch of the Bank irrespective of location. Transfer of money from his/her account with any branch of the Bank. Any arrive can be deposited or transferred under Dhaka greenback.In the system, however, at present there is a limit for cash withdrawal through bearer or by account holder himself. Terms &038 Conditions of Online Branch Banking Service ONLINE BRANCH BANKING SERVICE is designed to serve its valued clients. Under this system, you shall be able to do the following type of transactions Cash withdrawal from your account at any branch of the Bank Deposit in your account at any Branch of the Bank. Transfer of money from your acc ount to any other account with any Branch of the Bank Transaction Limit Maximum ceiling of cash withdrawal by self is Tk. 10,00,000/- (ten lac) only per transaction Maximum ceiling of cash withdrawal by third caller (bearer) per transaction is below Tk Only (please mention the limit you wand to place). Cash deposit/transferby online transaction is unmeasured Online Transaction rank and file remuneration Membership fee isTk. 50/- per month for the Online Branch Banking Service. Charges for Online Transaction There will be no charge for transaction in spite of appearance the city where the account is domiciled Fee Tk. 7/- will be realized from the customers account for each inappropriate transaction (inter-city)for amount up to Tk. 1, 00,000 (one lac). Fee at the rate of 0. 075% will be realized from the customers account for each remote transaction of amount more than Tk. 1,00,000 (one lac). Who can get this service The Clients who has account in Dhaka bank or who will o pen account in Dhaka bank and would be engrossed to maintain substantial deposits in Savings, Current or STD accounts, will be eligible to get Dhaka straining Service.How one can get this service Intending and eligible clients have to apply in prescribed application form to their branch (where account is maintained) to get the online service from the bank. The client should submit two copies photographs and signature cards alongwith the application form. To avail the Dhaka Line service, no charge should be paid for online transaction within a vicinity where the account is domiciled. But charges should be paid by the customer for inter city online transaction When a account will be mad for onlineWithin 15 days from the date of submission application a account will be activated for online service Dhaka Bank Limited obtained Principal Membership of Master- wag International in the month of May 1999. Within a period of 6 months, the bank successfully launched Master broadsheet-Cred it Card which created a new dimension in its customer service and consumer financing. The Special feature of the Dhaka Bank Master Card is that its bears the card holders photo on the card, which is the first of its kind in Bangladesh and adds security against misuse.Dhaka Bank Limited issues 4 types of cards. These are princely topical anesthetic &038 International and ash grey local anesthetic &038 International. Local cards can be used in Bangladesh only. 7. 1 Followings are the main feature of MasterCard Credit Dhaka Bank Ensure High take of Securityby inserting your Photograph on the Card. 20 to 50 days credit form the date of transaction. When you receive your periodic statement, you can either choose to pay in full or clean minimum due amount shown on the statement. No cheer is charged if you pay in full within payment due date. 24 hours a day, 365 days worldwide service. No joining/administrative fees. waiver of annual fees for International Card If you accumulat e 20,000 Dhaka Bank pension Point for your Gold Card or, 10,000 indemnity Point for your Silver Card in a year then you relish our Card without fees( $ 1 purchase 1 Bonus). Waiver of annual fee for Local Card If you accumulate 10,000 Dhaka Bank Bonus Point for your Gold Card or 8,000 Bonus Point for your Silver Card in a year then you enjoy our Card without fees( Tk. 50/- purchase 1 Bonus point). The Highest Dhaka Bank Bonus Point holder can enjoy free air ticket Dhaka-Bangkok-Dhaka. (Business straighten out). Cash advance facilities. 1,39,00,000 locations convey MasterCard worldwide Facilities Available with the Card The Card can be used for 01. Making payments to Merchants against purchase of all goods and services by the Cardholder form Marchant(s) and 02. Availing Cash elevates ? 2. 1 From any of DBL Branches or any member of MasterCard of any Merchant authorized to make Cash Advances as may be agree upon by DBL or ?By the use of the Card on any ATM of DBL or of Maste rCard. Subject to these basis and conditions and in compliance with such requirements, limitations and procedures as may be imposed by DBL, any Merchant or MasterCard from time to time. 7. 2 agile Dhaka Bank Limited is one of the first few Bangladeshi Banks who have become member of nimble (Society for Worldwide Inter-bank pecuniary Telecommunication) in 1999. SWIFT is members owned co-operative, which provides a fast and blameless communication network for financial transactions such as Letters of Credit, origin transfer etc.By becoming a member of SWIFT, the bank has loose up possibilities for unbroken connectivity with over 5,700 user institutions in cl countries around the world. SWIFT No. PRBLBDDH Deposit Schemes of Dhaka Bank Limited Bank is the largest mobilizer of surplus domestic savings. For poverty alleviation, we need self employment, for self-employment we need investment and for investment we need savings. In the other words, savings help capital formations a nd the capital formations help investments in the country.The investment in its turn helps industrialization leading towards creation of riches of the country. And the wealth finally takes the country on road to progress and prosperity. As such, savings is considered the very fanny of prosperity of the country. The more the growth of savings, the more will be the prosperity of the nation. Thesavings rate in Bangladesh is one of the lowest in the world. In order to improve the savings rate, Financial Institutions responsible for mobilization of savings should offer sweet Savings Schemes so that the fringy propensity to save join ons.The savings do not, of course, depend only on the quantum of income but largely depend on the fit out of savings of the people. Contributory Savings Scheme This is a Savings Scheme in which a person gets the opportunity to take a crap up savings by contribute monthly installments and receives an dinky fixed amount at the end of a specified term. The Scheme is designed to help the fixed income group to save money and build up a sizable funds with which they can go for some income generating gamble to improve the quality of their life and/or meet any approaching financial obligationsThe salient features of the Scheme are given below Minimum size of monthly installment shall be Tk. 500/- and multiplies of Tk. 1000/-. Maximum installment size shall be Tk. 25,000/- The Deposit shall be for a period of 5 age. Lump sum amount shall be paid after adulthood or monthly Pension shall be paid for the next 5 old age according to the size of deposit. A brief chart of prominence sum amount and monthly pension installments payable are shown below size of it of monthly deposit (Taka) Terminal value after 5 historic period (Taka) Pension for next 5 years (Taka) 500/- 40,000/- 870/- 1,000/- 80,000/- 1,739/- 2,000/- 1,60,000/- 3,478/- 3,000/- 2,40,000/- 5,217/- 4,000/- 3,20,000/- 6,956/- 5,000/- 4,00,000/- 8,695/- 6,000/- 4,8 0,000/- 10,434/- 7,000/- 5,60,000/- 12,173/- 8,000/- 6,40,000/- 13,912/- 9,000/- 7,20,000/- 15,651/- 10,000/- 8,00,000/- 17,390/- 11,000/- 8,80,000/- 19,129/- 12,000/- 9,60,000/- 20,868/- 13,000/- 10,40,000/- 22,607/- 14,000/- 11,20,000/- 24,346/- 15,000/- 12,00,000/- 26,085/- 16,000/- 12,80,000/- 27,824/- 17,000/- 13,60,000/- 29,563/- 18,000/- 14,40,000/- 31,302/- 19,000/- 15,20,000/- 33,041/- 20,000/- 16,00,000/- 34,780/- 21,000/- 16,80,000/- 36,519/- 22,000/- 17,60,000/- 38,258/- 23,000/- 18,40,000/- 39,997/- 24,000/- 19,20,000/- 41,736/- 25,000/- 20,00,000/- 43,475/- Short Term Deposit ? A short term deposit (STD) account is a rails account with amounts being paid into and drawn out of the account continuously. ? These accounts are called Demand Deposits or Demand Liabilities since the banker is under obligation to pay the money in such deposits on demand. ? These accounts are generally opened by Business Organization, Public Institution, and merged Bodies. ? An STD account may be opened by an individual person. ? It is an interest fashion deposit. Interest is calculated on insouciant basis as per Banks Prescribed graze and is credited to account on half yearly basis. Current interest rate on STD accountis 6 Percent. learning Savings Scheme The educational expenses particularly the expenses for higher(prenominal) education are sharply increase day by day in our country. Sometimes, the children are deprived of getting the desired level of education because of the inability of the parents to meet their educational expenses. But the parents would not feel any difficulty to defray such expenses if a proper financial planning is made much ahead of time. Moreover, we are receiving demands from the Moslem minded people of our country for an attractive Savings Scheme on the basis of Moslem Sariah so as to encourage them to save in Islamic way for education of their children.With this end in view, Dhaka Bank Limited has introduced a Savi ngs Scheme entitled Education Savings Scheme in consistency with the principles of Islamic Sariah i. e. , on the basis of amplification and going sharing. The scheme provides a unique opportunity to the parents to make a rising provision for the educational expenses of their children when they enter into Schools, Colleges and Universities out of the benefit of a small amount of savings with the Bank at an well-timed(prenominal) moment The salient features of the Scheme are given below ? The Scheme shall be implemented through all Dhaka branches, though it is specially designed for Islamic Banking branches. ? Deposit of Tk. 50,000/- and multiples thereof but utmost limit of Tk. , 00,000/- at a time will be acceptable under the Scheme. ? A specially designed Receipt shall be issued for the deposit under the Scheme in the same manner as issued in case of FDR. Branches shall use the ESS utility that used for existing scheme. ? The instrument shall be issued for a period of 5 year s term. ? On maturity a lump sum amount of Tk. 85,382/- shall be payable or education allowance Tk. 1,854/- per month per Tk. 50,000/- shall be payable on the basis of deposit amount for next 5 years starting from the completion of the term as per following table. Income Tax 10% on interest may be deducted at source at the time of payment of lump sum amount. initial Deposit (Taka) Lump sum amount payable at maturity (Taka) measure of Education allowance per month (Taka) 50,000/- 85,382/- 1,854/- 1,00,000/- 1,70,763/- 3,705/- 1,50,000/- 2,56,145/- 5,558/- 2,00,000/- 3,41,526/- 7,410/- 2,50,000/- 4,26,908/- 9,263/- 3,00,000/- 4,69,704/- 11,115/- 3,50,000/- 5,47,988/- 12,968/- 4,00,000/- 6,26,272/- 14,820/- 4,50,000/- 7,04,556/- 16,673/- 5,00,000/- 7,82,840/- 18,525/- prototype Benefit Deposit Scheme ? The Scheme shall be implemented through all the branches of Dhaka Bank Limited. ? Deposit of Tk. 25,000/- (Taka twenty five thousand) and multiplies thereof but maximu m limit of Tk. 25, 00,000/- (Taka twenty five lac) at a time will be acceptable under the scheme. ? The instrument shall be issued for 5 years 4 months term. ? At maturity after 5 years 4 months double the amount of deposit will be paid to the depositor. Photograph of Nominee, duly attested by the depositor, shall be obtained at the time of opening the account. ? normally no withdrawal will be allowed before maturity. But if any depositor intends to withdraw his deposit before maturity, the following rules will apply ? (a) No benefit including interest/profit shall be allowed for pre-mature encashment within one year. (b) If the accounts / deposits are closed / encashed after one year of its opening, benefit shall be allowed on the deposit at normal Savings Deposit rate ? The instrument will be acceptable as confirming security against any investment caseful to registering lien with the issuing branch. In case of death of a depositor, the amount of instrument will be paid to the n ominee, to the legal heirs of the depositor on production of succession certificate. ? In case of instrument is lost the procedure for the issuance of a duplicate receipt will be the same as applicable in case of loss of FDR. ? Under the scheme depositor can get free restitution facility. ? redress reportage is only applicable to personal incident and serious illness related damages policy. ? Depositor can take loan against his/her deposit under this scheme ? At present no income tax will be deducted from the interest earned. But in future for any change in the government policy Bank reserves the remediate to deduct income tax.Fixed Deposit Scheme This type of deposit should be kept for a fixed term or period. Dhaka Bank Limited deals with the following terms deposit. Particulars Interest Rate 1(One) month 9. 00% 3(Three) month 12. 00% 6(Six) month 11. 50% 1(One) year 11. 00% Lakhopati Deposit Scheme (a)Monthly Installment size, tenure and goal value of the scheme will be as follows Monthly Installment coat (Taka) Tenure Amount to be paid after maturity (Taka) 250/- 15 years 1,00,000/- 500/- 10 years 1,00,000/- 1,285/- 5 years 1,00,000/- 2,400/- 3 years 1,00,000/- Dhaka Millionaire Scheme Monthly installment shall be Tk. 12,465. 00 /Tk. 7,890. 00 /Tk. 4,570. 0 for the tenor of 5/7/10 years respectively size of monthly deposit (in investment funds line (in After the investment Tenor the ending Pension size of installment Taka) Year) value of the Scheme (in Taka) according to the years Invested (in Taka ) 12,465/- 5 1,000,000/- 21,748/- 7,890/- 7 1,000,000/- 17,137/- 4,570/- 10 1,000,000/- 13,786/- mark grammatical construction Deposit Scheme The tenor of the House Building Deposit Scheme will be 5/7/10 years. Minimum Equity building amount shall be Tk. 10. 00 lac. Size of monthly Size of monthly deposit inInvestment Tenor (inAge Limit After the investment Tenor deposit in Tk. Tk. Year) (in Year)* the terminal value of the (with out (with Insurance) Scheme Insurance) (in Taka)** 7,890/- 8,045/- 7 18 to 38 1,000,000/- 12,465/- 12,640/- 5 18 to 40 1,000,000/- 9,135/- N/A 10 18 to 35 2,000,000/- 15,770/- N/A 7 18 to 38 2,000,000/- 24,925/- N/A 5 18 to 40 2,000,000/- * Age upper limit will be applicable for HBL facilities only Insurance Coverage will be qualified to terminal amount of Tk. ,000,000/-(Taka Ten Lac) only, here the age limit will be from 18 years to 60 years A person can open more than one account but House Building Loan facility shall be on one account only. Account in the name of bush league can be opened too under the Scheme but without insurance coverage. The installment shall be payable by the 8th day (in case of vacation the next works day) of every month. Advance payment of any number of installmentsis acceptable. 8. CAMEL grade of 48 Banks The capital adequacy, Asset quality, solicitude standard, Earning and Liquidity rating (CAMEL) of all commercial banks on the basis of credit charge performance till December 2007 have been rated by Bangladesh Bank (BB). It is mentionable that Dhaka Bank Ltd. got the top position in A class banks. CAMEL RatingAnalyzing the overall operational activities of all commercial and specialized banks central bank, the regulatory authority of countrys banking sector has ranked 6 A-class, 27 B-class, 8 C-class,5 D-class and 2 E-class banks by the end of 2007, which was completed recently. A- Class Banks 1. Dhaka Bank Ltd. 2. Shahjalal Islami Bank Ltd. 3. Commercial Bank of Ceylon. 4. Citibank N. A. 5. conjure up Bank of India 6. Standard chartered Bank B Class Banks 1. Eastern Bank Ltd. 2. Premier Bank Ltd. 3. The Trust Bank Ltd. 4. BRAC Bank Ltd. 5. Southeast Bank Ltd. 6. NCC Bank Ltd. 7. One Bank Ltd. 8. Standard Bank Ltd. 9. Woori Bank 10. Bank Alfalah Ltd. 11. National Bank of Pakistan. 12. Dutch Bangla Bank Ltd. 13. Exim Bank Ltd. 14. plebeian Trust Bank Ltd. 15. Jamuna Bank Ltd. 16. Bank Asia 17. Islami Bank Bangla desh Ltd. 18. Uttara Bank Ltd. 19.National Bank Ltd 20. The City Bank Ltd 21. Basic Bank Ltd. 22. Habib Bank Ltd. 23. HSBC 24. Pubali Bank Ltd. 25. Mercantile Bank Ltd. 26. companionable Investment Bank Ltd. 27. Dhaka Bank. C- Class Banks 1. First Security Bank Ltd. 2. UCBL 3. Al-Arafa Islami Bank 4. Bangladesh Shilpa Rin Sangstha 5. IFIC Bank Ltd. 6. AB Bank Ltd. 7. Agrani Bank Ltd. 8. Rupali Bank Ltd. D- Class Banks 1. Sonali Bank Ltd. 2. Bangladesh Krishi Bank 3. Bangladesh Shilpa Bank 4. Janata Bank Ltd. 5. RAKUB E-Class Bank 1. Bangladesh job Bank Ltd. 2. Oriental Bank Ltd. 9. testimonial After observing the operation procedure of DBL, I recommended the following ATMDhaka Bank has few ATM booths in the Dhaka city, but these are not sufficient to give service to the customers . So Dhaka Bank has arranged an agreement with Dutch Bangla Bank limited so that the customers of the Dhaka Bank can use its booth. To give melted service to the customers Dhaka Bank should increase its own ATM Booth. Branch Dhaka Bank should open branches in the all district towns besides Dhaka &038 Chittagong city for expansion its business area. Interest Rate Dhaka Bank should Increase interest rate on FDR and other deposit scheme. Islamic Banking Branch Bangladesh is a Muslim majority country, so Dhaka Bank should increase their Islamic Banking Branch in Bangladesh. 10. ConclusionIn Halishahar branch I have been working for 3 months, by this time I have found some good strengths and opportunities, Dhaka Bank Halishahar Branch has a hard opportunity to achieve strong market in Halishahar area because it is situated in a appropriate and attractive place. In short time Halishahar Branch gathered 30 core deposits this is a great achievement for Halishahar branch and also achieving healthy profit as a new branch. From my view, this branch has some effectiveness these are ? Dhaka Bank has well reputation in the market. It is number one Private commercial Bank in Bangladesh. ? In H alishahar branch efficient counselling practice. ? Halishahar branch is Well-furnished and Air-conditioned Bank. Dhaka Banks Officers are highly educated. ? Dhaka Banks Executives are highly qualified and experienced. ? Credit Department of Halishahar branch is strong prospective department. ? Dhaka Bank gathered maximum market contribution in banking business. ? Dhaka Bank not engaged in unfair business practice. ? Dhaka Bank has many attractive deposit schemes. ? Dhaka Bank becomes more reliable to the all kind of people. References 1. Kenova, V. &038 Jonasson P. 2006. look Online Banking Service. Jonkoping university. 2. Pallent, Julie. 2007. SPSS Survival Manual A measurement by Step Guide to information Analysis usingSPSS for Windows. England McGraw. 3. make, D. R. , &038 Schindler, P. S. (2003).Business research methods (9th Ed. ). Mc GrawHill. 4. Cooper and Schindler (2006) 5. Malhotra 2003 6. http//www. htm. uoguelph. ca, 7. Marketing Professional Services By Philip Ko tler, Thomas Hayes, Paul Bloom. 8. Mr. Alan Lau, Head of Consumer Banking, Maybank capital of Singapore 9. October 20011 Mr. Laksham Silva, CEO, DFCC Vardhana Bank (07/03/2012 ADRIANA REYNERI), (Tanbir Ahmed Chowdhury-2009). &8212&8212&8212&8212&8212&8212&8212 Deposit-slip depositing the cheque along with go across of the cheque are done indicating the Branch as collecting bank Entries are given in the Outward Clearing Register Endorsement Payees A/C will be credited on realization is given